At Moses Ward Boots, we are committed to ensuring your complete satisfaction with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward return and exchange policy to make the process as easy and hassle-free as possible.

Return Policy

Eligibility for Returns

• Timeframe: You have 30 days from the date of delivery to initiate a return.
• Condition: Items must be unused, unworn, and in the original packaging with all tags attached.
• Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required for all returns.

Non-Returnable Items

• Sale Items: Items purchased on sale or clearance are not eligible for return.
• Custom Orders: Custom-made or personalized items cannot be returned.
• Gift Cards: Gift cards are non-refundable.

How to Initiate a Return

1. Contact Us: Send an email to [email protected] with your order number and reason for return.
2. Approval: Once your return request is approved, you will receive instructions on how to send the item(s) back to us.
3. Shipping: Pack the item(s) securely and use a trackable shipping service to send them to our returns department. Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

Refunds

• Processing Time: Once we receive your return, please allow 5-7 business days for processing.
• Inspection: All returned items will be inspected to ensure they meet the return eligibility criteria.
• Refund Method: Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Exchange Policy

Eligibility for Exchanges

• Timeframe: You have 30 days from the date of delivery to request an exchange.
• Condition: Items must be unused, unworn, and in the original packaging with all tags attached.
• Proof of Purchase: A valid proof of purchase is required for all exchanges.

How to Initiate an Exchange

1. Contact Us: Email [email protected] with your order number and details of the item you wish to exchange.
2. Approval: Once your exchange request is approved, you will receive instructions on how to send the item(s) back to us.
3. Shipping: Pack the item(s) securely and use a trackable shipping service to send them to our returns department. Customers are responsible for return shipping costs unless the exchange is due to a defect or an error on our part.

Exchange Process

• Processing Time: Once we receive your returned item, please allow 5-7 business days for processing.
• New Item: After inspecting the returned item, we will send out the replacement item. You will receive a confirmation email with tracking information once the new item has been shipped.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a replacement or refund, including return shipping costs.

International Returns and Exchanges

• Customs and Duties: Customers are responsible for any customs duties or taxes incurred during the return or exchange process.
• Shipping Costs: International customers are responsible for return shipping costs unless the return or exchange is due to a defect or an error on our part.

Contact Us

If you have any questions about our return and exchange policy, please do not hesitate to contact us at [email protected]. Our customer support team is here to assist you.

Email: [email protected]
Website: mosesward.com

Thank you for shopping at Moses Ward Boots. We appreciate your business and are committed to providing you with high-quality products and exceptional service.